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Senior UX Researcher

Requisition ID: 78118
Position:Full-Time
Oakley, Inc. is a sport and lifestyle brand, driven to ignite the imagination through the fusion of art and science. Building on its legacy of innovative, market-leading optical technology, the company manufactures and distributes high performance sunglasses, prescription lenses and frames, goggles, apparel, footwear, and accessories.
The essence of the brand is communicated through hundreds of professional and amateur athletes who depend on Oakley products to provide them with the very best while they redefine what is physically possible.
Oakley is part of Luxottica, a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 7,200 retail stores across the globe.
In North America, our wholesale business is the home to other global brands like Ray-Ban and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.
GENERAL FUNCTION
Imagine a world where people wake up inspired to go to work. We are after the why in product performance the why in consumer needs and the why in athlete needs.
The Oakley UX team is committed to providing clear human powered insights to transform our products. The Sr UX Researcher/Designer learns how Oakley's athletes and consumers use our products by leading projects to identify problem statements and unmet needs. The Sr UX Researcher/Designer understands the business objectives and project scope and determines the appropriate tools to implement during research to optimize the research ROI. The Sr UX Researcher/Designer will work alongside the UX team and lead the efforts in unboxing information to turn the data into categories, groups, and themes. Will then use tools like textual and visual analysis to translate understanding of user behavior and needs into insights and observations that are then integrated into the broader functions to help create the unexpected.
MAJOR DUTIES AND RESPONSIBILITIES
Distill project goals to plan and design user research, including developing discussion guides, interviews, focus groups, survey objectives and design, and persona creation.
Plans, designs, and conducts rigorous in-person usability testing and ethnographic research.
Carries out research based on analytics, including competitive product benchmark and heuristic evaluations.
Creates data driven research reports including user profiles, day-in-the-life scenarios, workflows and use case documents to help deepen organizational understanding of our users.
Work with designers, product managers and engineers to understand key initiatives and roadmaps to prioritize research. Facilitate team working sessions.
Presents summarized research results directly to the innovation and design teams for discussion and future implementation.
Provides design suggestions based on observation, research, insights, and expertise.
Work directly with cross functional executives to optimize research timing and efforts.
If an existing research method doesn't work, then the Sr UX Researcher/Designer will invent a new research method.
Other duties and responsibilities, as needed.
BASIC QUALIFICATIONS
Bachelor's degree in Engineering, Statistics, Industrial Design, Anthropology, Human Factor or related field.
7+ years' experience in physical product development, user experience, consumer insights and strategic planning.
Experience championing the voice of the customer - generating user insights, translating insights into feature requirements, conducting rigorous evaluations, and communicating findings to stakeholders
Exceptional behavioral data-collection and analysis skills
Exceptional analytical, reporting, and presentation skills to educate internal stakeholders.
Excellent communication skills, including the ability to present complex concepts clearly and persuasively across diverse audiences at various levels of an organization
Ability to excel in a fast paced agile environment, adapts to shifting urgencies, manage multiple priorities and meet deadlines
Ability to evaluate processes and recommend changes which result in a greater opportunity for goal achievement, enhanced usage or increased efficiency
Outdoor gear expertise including knowledge of goggles, eyewear, helmets, or performance apparel, highly desired.
Ability to travel for research activities
PREFERRED QUALIFICATIONS
Master's / PhD preferred.
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at 877-589-8253 (513-765-2256 outside of US) or email TalentLuxottica@luxotticaretail.com
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Engineering; Research & Development



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