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Field Tech Support (Electro- Mechanical)

JOB SUMMARY Our client is urgently looking for a Systems Engineer; to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work well with others in a cross-functional team environment Ability to pick up and learn new technology Ability to conduct user training on various IT topics Ability to develop solutions to a variety of problems of moderate to large scope and complexity using company or departmental policies as guidelines Can manage multiple priorities effectively and be able to identify and recommend best course of action from several alternatives Excellent team player, problem solver with a high level of self-motivation and initiative Able to meet deadlines on a consistent basis. Perform quality work within deadlines with or without direct supervision Interact professionally with other employees, customers, and suppliers Work effectively as a team contributor on all assignments Ability to work independently (and with limited supervision) while understanding the necessity for communicating and coordinating work efforts with other employees and departments at all levels within the organization Ability to multi-task and work under pressure Strong organizational, analytical and problem-solving skills, along with excellent verbal and written communication skills Ability to analyze detail and perform structured decision-making daily. Can manage multiple priorities effectively and be able to identify and recommend best course of action from several alternatives. Quality oriented High degree of initiative and ownership, attention to detail, and the discipline to follow through on assigned tasks Strong influencing, collaboration and relationship-building skills both internally and externally with suppliers Exceptional attention to detail and accuracy ESSENTIAL DUTIES AND RESPONSIBILITIES Essential Functions of the position include, but are not limited to; Technical support to the company's sales team throughout the North and South America. Support major sales initiatives by attending company/client meetings and monitor client project status Technical support of the company's tradeshow events to include equipment setup and teardown, and presentation/discussion with prospective customers Support customer technical Q&A and issues via phone, email, on-site Troubleshoot and replicate problems reported on device hardware and or software platforms (including 3rd¬ party software installations and network/server connect infrastructure) Work as the technical interface liaison to the company's Japan Office for detailed description of technical issues to ensure proper understanding by the product owner/engineering design team in Japan. Continue to track and support all issues to insure complete resolution and customer satisfaction Develop, enhance, and maintain technical training documents. Conduct technical training for customers and partners to include device theory of operations, software interface, troubleshooting, high level repair, preventative maintenance and general care of product Work closely with local Product Management in the life cycle management of the product/device Regular work site attendance Customarily and regularly exercises independent discretion and judgment OTHER DUTIES AND RESPONSIBILITIES Use of the company's support website for downloading software and exchanging technical documentation/information. Use Salesforce as tool for tracking all technical incidents Adhere to company policies, ISO requirements, safety, and quality Support continual improvement efforts Additional responsibilities as assigned REQUIREMENTS FOR THE ROLE EDUCATION and/or EXPERIENCE Bachelor's degree (B.S.) in Computer Science from a four-year college or university; or 5 years of directly related experience and/or training; or equivalent combination of education and experience. COMPUTER SKILLS¬ Demonstrate ability to effectively use computer and applicable computer software. Knowledge of MS Office. Experience with computer programming languages to include Java, C++, C#, .net, VB.net, in MS Windows and Linux OS. ¬ Prosum is an EOE

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