Customer Sales Specialist

Customer Sales Specialist

Job Description:

Principal Accountabilities:

? Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow?s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers. 

? Processes quotes and order preparation for specified customers and works with centralized PM?s for Quote and Debit information. Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done. Thorough knowledge and accountability of supply chain engagements as necessary.   Coordinate resources and processing of customer quotations utilizing , as appropriate, Quote Center/Strategic Quote Management, Unity/Oracle Sales Workbench, PM Quote Line Requests, Management, Field Sales Representative,  Suppliers, Value Add Center of Excellence and Customer Program Group, and Supplier Services Group.  Negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost plus mark- up) and notify customer of related price increases.

? Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, delivery and shipping issues, etc. Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customer of changes to delivery status, conduct buffer/bond reviews with customer if appropriate, manage Slow Moving Inventory and Non-Cancellable, Non-Returnable customer conversations, own discrete order management, Product Change Notification Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of On-Time Delivery and End-to-End Order Quality.

? Support Management: Support sales team with direct customer contact for Order to Invoice process. Utilize the Customer On Line Portal as appropriate.  Liaison between sales team and other Arrow resources to perform root cause analysis and provide more complex problem solving. Manage the interface with the Customer Sales Associates to address order exceptions.  As needed, attend/lead the customer backlog/shortage calls and set internal action plan and communicate to appropriate account team members.

Job Complexity:

? Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
? Completes work with a limited degree of supervision
? Likely to act as an informal resource for colleagues with less experience
? Identifies key issues and patterns from partial/conflicting data
? Takes a broad perspective to problems and spots new, less obvious solutions

Experience / Education:

Typically requires a 2 year degree and 3?5 years of experience or High school graduate with equivalent related experience.

Orange County

Time Type:
Full time
Job Category:
Customer Facing/Supplier Facing

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